The Charter outlines expectations for both council staff and service users, aiming to create a positive experience for everyone interacting with the local authority. It will be displayed in customer-facing locations and is available on the Council’s website.
“"We are pleased to renew our Customer Charter and to reaffirm our commitment to putting residents at the heart of everything we do. This updated Charter reflects the high standards of service that our communities expect – clear communication, responsive services, and a real focus on listening and improving."
“"It also sets out the role we all play in creating positive and respectful interactions. While we are committed to delivering a high-quality service, we also ask that our employees are treated with courtesy and respect, whether that’s in person or online. By setting out what people can expect from us, and what we expect in return, we can continue to deliver the best possible service for everyone in our communities."
