The recent Picker Experience Network (PEN) Awards 2026, held in Birmingham, celebrated individuals and initiatives dedicated to enhancing patient, family, and staff experiences within health and social care. The PEN Awards are the UK's foremost awards programme acknowledging best practices in patient experience across all sectors of health and social care.
Entries from across the UK and internationally were considered by an independent judging panel. The judges specifically commended NHSGGC's PEPI team, noting their remarkable productivity and the extensive reach of their work, highlighted by numerous examples provided in their submission.
The PEPI team, comprising seven members, plays a crucial role in supporting staff and services to engage effectively with the public on care delivery and consultation activities, offering vital expertise and support throughout the organisation.
“"This was an excellent submission. The small team of seven people appear to have been incredibly productive – the reach of their work and the number of examples given is remarkable."
The award serves as a significant recognition of the PEPI team's dedication and impact. For those seeking advice or support, the team can be contacted via their Service Support Request Form.
