The report indicates an increase in overall satisfaction with the service, good property condition with a low number of repairs per property, and a reduction in the time taken to complete both emergency and non-emergency repairs. The service is also meeting current energy efficiency standards.
Areas identified for improvement include the recovery of rent arrears, the time taken to prepare empty properties for re-letting, the duration homeless households spend in temporary accommodation, and satisfaction with opportunities for tenant participation in decision-making.
The Annual Report compares the service's performance over the past two years against similar local authorities, including Shetland and Highland, and the Scottish average, using national performance measures such as the Scottish Housing Quality Standard and the Energy Efficiency Standard for Social Housing.
“"I’m delighted to see a strong performance in many areas. Our properties are in good condition, we have a low number of repairs per property, we have delivered well against the energy efficiency standards we are required to meet and our current rent collection is high. However, there remains work to be done, including the time it takes to return empty properties to an appropriate standard so they can be re-let, recovery of rent arrears and opportunities to participate."
Councillor Shearer also highlighted the council's work on housing need and strategy development, with a business plan in place to guide future property acquisition and construction. In 2025/26, 19 properties were purchased, and plans are in place to build up to 150 over the next decade, in collaboration with partners such as Orkney Housing Association and Places for People Scotland.
Acknowledging the ongoing cost of living crisis affecting tenants, Councillor Shearer emphasised that council staff are available to provide support. She also extended thanks to staff, contractors, and tenants for their contributions and feedback.
The full report is available on the Orkney Islands Council website. Paper copies, or reports in alternative formats, can be obtained by contacting Housing Services.
Tenants interested in participating in the Residents’ Panel or learning more about Tenant Participation should contact Claire Pritchard.
