An independent survey has shown tenant satisfaction with Renfrewshire Council's housing services has reached a record high, placing the council above the Scottish local authority average. The latest Tenant Satisfaction Survey found that satisfaction levels have risen sharply across all key housing services indicators, which includes quality of housing, repairs satisfaction and value for money.
The survey, carried out independently by research specialists Research Resource, involved face-to-face interviews with 1,200 council tenants across Renfrewshire. The results showed overall satisfaction with the Council as a landlord has increased from 72% in 2024 to 91% in 2026.
Key findings include: 91% satisfied with the overall housing service (up from 72% in 2024); 88% satisfied with the quality of their home (up from 72%); 86% satisfied with repairs and maintenance services (up from 73%); 91% satisfied with neighbourhood management (up from 75%); and 93% believe their rent offers value for money (up from 70%).
Tenants praised the quality and speed of repairs, helpful staff, customer service and investment in homes and neighbourhoods. One tenant, Steve Banks, 67, from Lochwinnoch, highlighted the impact of investment after having a new boiler installed. He stated the housing team kept him informed and completed the work efficiently, describing the service as 'first class'.
“"On every standard you look at it from, it was first class."
The survey also indicates tenants feel more informed and involved, with 93% satisfied with how the Council updates them on housing services and decisions, and 94% satisfied with opportunities to participate in decision-making. Feedback is helping to identify areas for improvement, including communal services and ongoing repairs.
Convener of Renfrewshire Council’s Communities and Housing Policy Board, Cllr Marie McGurk, said: 'These results show a significant improvement in satisfaction across key areas of our housing service and demonstrate the positive impact of the work carried out over recent years. We are particularly encouraged that tenants are recognising the investment we have made in improving homes to ensure they have warm welcoming homes and housing services which meet their needs. Their feedback will continue to play a vital role in shaping decisions as we invest in our homes and communities and work to deliver even better outcomes for tenants across Renfrewshire.'
A £337 million investment in Renfrewshire Council housing, covering the next five years to 2031, was approved earlier this year. This investment will fund 2,210 improvements to properties, including kitchens, bathrooms, heating systems, window replacements, regeneration, and new builds. An additional £1.3 million has been allocated for housing maintenance and repairs. The survey findings will inform future service planning.
